fa9991 Privacy Policy

1. Introduction and Commitment

fa9991 is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. In this privacy policy, we clearly describe how fa9991 collects your personal information, for what purposes it is used, how it is stored, and under what circumstances it may be shared with third parties.

Our goal is to ensure that when you play games or place bets on the fa9991 platform, your information remains completely secure and you have a clear understanding of how your information is being managed. We believe transparency in data handling is the foundation of a responsible and trustworthy gaming environment.

2. Information We Collect

fa9991 collects various types of information in various ways. These are described in detail below under different categories:

2.1 Registration and Account Information

When you open an account with fa9991, we collect the following information:

• Full name
• Date of birth (for age verification — you must be 21 years of age or older)
• Email address
• Mobile number
• Login credentials (username and encrypted password)

2.2 Financial Transaction Information

To process deposits and withdrawals, we collect the following information:

• Payment method details (bKash, Nagad, Rocket, Upay or bank account information)
• Transaction amount and date
• Transaction reference number

Important: We never store your full bank card number or mobile banking PIN. All financial information is protected through SSL encryption.

2.3 Identity Verification (KYC) Information

To ensure a safe and legally compliant environment, in certain cases we may request the following documents for identity verification:

• National Identity Card (NID) or passport copy
• Address verification document
• Proof of payment method ownership

2.4 Automatically Collected Information

When you use the fa9991 website, some technical information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system
• Login time and session data
• Page visits and navigation patterns
• Data obtained from cookies and tracking technologies

3. Purposes of Using Information

fa9991 uses collected information only for specific legitimate purposes. These purposes are described in detail below:

• Account Management: Your information is needed to create, manage, and keep your account secure.
• Transaction Processing: Financial information is used to complete deposits and withdrawals safely.
• Fraud Prevention: Information is analysed to prevent unauthorised access, fraud, and money laundering.
• Customer Support: Information is used to resolve your issues and provide assistance.
• Age Verification: Age is verified to prevent those under 21 from using the platform.
• Responsible Gaming: Usage patterns are monitored to identify problematic gaming behaviour and provide necessary support.
• Platform Improvement: Usage statistics are analysed to improve the user experience.
• Legal Compliance: Information is retained to comply with applicable laws and regulations.

4. Disclosure and Sharing of Information

fa9991 does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared with the following parties in specific circumstances:

4.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions. These parties are governed by their own privacy policies.

4.2 Technology Service Providers

There are certain technology partners involved in operating the platform, such as server hosting, data analytics, and security service providers. These organisations operate under strict confidentiality agreements and only the minimum necessary information is shared with them.

4.3 Legal Obligations

Information may be disclosed to authorities to comply with court orders, government investigations, or requirements under applicable law. In such circumstances, we will make every effort to notify you, unless prohibited by law.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may form part of the transferred assets. We will make every effort to notify you before such a change takes place.

5. Data Security Measures

fa9991 has adopted industry-standard technical and administrative measures to protect your information:

• SSL Encryption: All data transfers on our website and app are protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is retained.
• Access Controls: Only authorised staff can access your information for specific purposes.
• Regular Security Audits: Our systems undergo regular security testing.
• Firewall and Intrusion Detection: Advanced network security measures are active at all times.
• Two-Factor Authentication: Two-step verification is available for additional account security.

We make every effort to protect your information, but complete security on the internet cannot be guaranteed by any party. We therefore ask you to keep your account password confidential and contact us immediately if you notice any suspicious activity.

6. Cookie Policy

fa9991 uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of the website.

6.1 Essential Cookies

These cookies are essential for the core functionality of the platform. They maintain your login session and keep security features active. These cookies cannot be disabled.

6.2 Functionality Cookies

These cookies remember your preferences, such as language settings and interface preferences. They help personalise your experience.

6.3 Analytics Cookies

Analytics cookies are used to understand how users use the platform. This information helps improve the service without revealing the identity of individual users.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some platform features to stop working.

7. Data Retention Period

fa9991 does not retain your information beyond the period it is needed. The retention period for specific information depends on the type and purpose of the data:

• Account Information: For as long as the account remains active, and for a minimum of five years after it is closed.
• Transaction Records: For as long as required under financial regulations.
• KYC Documents: For the period specified by regulatory requirements.
• Gaming History: For as long as applicable for responsible gaming monitoring and dispute resolution.
• Marketing Preferences: Until you withdraw your consent.

Once the retention period ends, information is securely deleted or anonymised in a way that means you can no longer be identified.

8. Your Rights

As a user of fa9991, you have the following rights regarding your own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your information (however, complete deletion may not be possible if legal obligations exist).
• Right to Restrict Processing: You may request that the use of your information be limited for certain purposes.
• Right to Object: You may object to certain processing, including marketing communications.
• Right to Data Portability: You may request your information in a structured, easily readable format.

To exercise these rights, contact our support team via live chat or email. We will endeavour to respond to your request within 30 days.

9. Privacy of Minors

fa9991 is intended only for those aged 21 or older. We do not knowingly collect personal information from minors. If we become aware that a user is under 21, that account will be closed immediately and the associated information will be deleted.

If you become aware that a minor has opened an account on our platform, please notify us immediately.

10. Third-Party Links and Services

You may be directed from the fa9991 platform to the portals of payment service providers. These third-party websites are governed by their own privacy policies. fa9991 is not responsible for the data practices of these external services. We advise you to read their privacy policies before using those services.

11. Changes to the Privacy Policy

fa9991 may update this privacy policy from time to time. For significant changes, we will notify you by posting a notice on the website. Continued use of the platform after a change takes effect will be considered your acceptance of the updated policy.

The "Last Updated" date at the top of this privacy policy page always indicates the date of the most recent change.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy or the management of your information, please contact us:

Contact Us

Our team is ready to assist with any privacy-related matter.